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Melissa L

1 reviews | Active since Jul 2021

22 Jul 2021, 11:02

CAPITEC STOLE MY DEPOSIT

I went to the ATM (ATM ID 6544) at 10:15 to deposit cash into my account. I put in my card and selected deposit to my account. I put in my money and the machine started counting. Suddenly the notification on the screen said "Deposit Transaction Cancelled". After a few minutes the machine gave back my card and continued to say "Transaction Cancelled. Good Bye" I waited for my money to be returned but instead the machine gave an "out of order" notice. I didn't get my money back nor did I get a receipt.

I immediately called the bank and explained what happened. They said it will take 24hrs for a response.

Capitec stole my money. R1900. I will be closing my account and moving to another bank. ****tiest experience. And now I don't have money. ******.

0
Replies (4)
Capitec Bank
Capitec Bank's reply22 Jul 2021, 11:04
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
ML
Melissa L's update22 Jul 2021, 11:21
Reviewer Update
I want this matter escalated. This is unacceptable.
Capitec Bank
Capitec Bank's reply22 Jul 2021, 18:09
Official
Good day Melissa 
 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 
ML
Melissa L's update23 Jul 2021, 11:21
Reviewer Update
I have been told this problem would be resolved within 24hours. I am on the phone with Capitec and the lady is telling me the case hasn't even been assigned to anyone and it's been over 24hours since the ATM swallowed my money.

This level of service is unacceptable. You can't ***** someone's money like this. Am I supposed to go to the police?

Absolutely no one is helpful in this matter.