Capitec stole from me a client

Capitec stole my money, i had a funeral cover with Capitec and i could't afford to pay it anymore and after 3 months and i was informed it lapsed, but to my surprise i woke up one morning after 4 months to find that capitec continued to debit my money even thought my cover lapsed. and when i called them i was told i still had to pay even though my cover had lapsed. How does that happen they sold me their funeral cover so they could ***** from me!