Capitec - Still no solution!!! or even an attempt at a solution?!?!?

Item: Capitec Bank
Rating: 1
Author: Nicola W

I had an issue with lack of security for my funds, when I posted a hello Peter review out of absolute desperation -and still no update from Capitec, and not a glimmer of a solution! pfhah! - and they think they'll be recommended????? NOT! My recommendation - find another bank! I am appalled at Captitec's lack of integrity.

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Replies (2)

Nicola W's updateReviewer Update

18 Aug 2020, 21:16

I asked Capitec to supply me with the reason how a company can debit my account without any authorisation from me, NO SIGNED debit order!!! so what in this picture makes me know that my funds are secure, when they still - after more than 2 months , have not bothered to answer my query!!!?

Nicola W's update18 Aug 2020, 21:16

Reviewer Update

Capitec Bank's replyOfficial

19 Aug 2020, 09:19

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank

Capitec Bank's reply19 Aug 2020, 09:19

Official