Capitec still in the dark ages. No modern technology.

Capitec wants to block my account unless I physically go into a branch and verify myself. I am in a wheelchair and it is not easy for me to go to the bank. I had account since 2009, all of a sudden NOW -after all these years, they want to close my account for no reason. All other banks works on the Internet. Only Capitec is still in the dark ages. Why does FNB not threaten to close my account? Because they are more advanced than the fossils at Capitec?