Capitec still fails to protect their clients part 2

Capitec bank still dont allow customers to be able to reverse a payment that was done wrongly or its money that did not serve purpose. This is the second time this happens it first happened to me and issue was not resolved since 9 February 2020 now it happened to my friend. My friend they did a simswop for her number not aware anf that leaded to ********** now transferring money from her account. She called capitec bank and nothing was done too. I feel that capitec bank employees have connections with this ********** because every case you place nothing is resolved but just put under the bus to let it go. Most people now when want to do ***** they use capitec because they know there no security and nothing will be taken serious.