Capitec *****S your money!!!!!!

<p>On Monday 10 October my employer deposited my salary into my account. I didn't receive a notification sms, but I went onto my mobile banking to purchase R12 Vodacom airtime ( before this my balance was R3). The airtime purchase was successful. I checked my balance through mobile banking and saw my salary came in and my balance was R 9941. In went onto the Capitec Bankin app, I wanted to pay my rent. My salary did not reflect anymore. I went back to mobile banking, my salary didn't reflect there anymore as well!! My salary has been missing ever since and not back in my account yet!!!!! I phoned Customer Care yesterday morning at 8 already for the first time and still my problem has not been sorted!!! every person at Capitec I talk to gives me the same answers!! First they say I did not receive any funds, how did I purchase my airtime then??? All this while I'm sitting with the proof of payment from my employer!! Then they said he paid it too late. But my employer always does a "pay and clear" payment. And if this is the case why do I still not have MY salary??? Also I've never had this problem this is the first time something like this has happened!! I had to send the proof of payment to one of the consultants at Kolonnade Retail Park branch, this was yesterday morning at 10:30 and I still havent heard anything back from them!!! NOBODY can answer any of my questions!!! And I'm not getting any feedback from anyone!!!! I WANT TO KNOW WHY WAS MY SALARY IN MY ACCOUNT FOR 5 MINUTES AND THEN JUST DISSAPEARED??? AND WHERE DID IT DISSAPEAR TO???? In the meantime while Capitec decides if they know what they are doing I am without a salary!!! I have bills to pay, CHILDREN TO FEED and transport costs!!! This is way past pathetic and this is the worst service I have ever received from any ban****!!! I want answers and I want this sorted out ASAP!!! And when this over and sorted out, I will be closing my account at Capitec and moving to another ban****!</p>