WL
Willem L
1 reviews | Active since Dec 2014
25 Sept 2021, 11:07
CAPITEC '*****S' MY MONEY TO COVER A LOAN PAYMENT 8 DAYS IN ADVANCE
CAPITEC HAS '******' MY MONEY..., AGAIN...!! As soon as money is deposited in my account somewhere between the 20th and the end of the month, which exceeds my loan payment amount, Capitec '*****s' that money out of my Savings Account. My Debit Order arrangement is for the 1st of the month...!! Not earlier than that. I had this discussion with them before as well, and they promised they won't do it again - now it happened on the 23rd of September again. 8 days in Advance. Unacceptable. And then they say I may not cancel the Debit Order. I would like to pay the monthly installment now myself, the day after I received my salary.
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Replies (2)
Capitec Bank's replyOfficial
25 Sept 2021, 11:35Good day Willem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Sept 2021, 11:35
Official
Good day Willem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
WL
Willem L's updateReviewer Update
09 Oct 2021, 05:14Situation Resolved...!!!
Thank you Meesha Vanmari, for getting back to me, for explaning Capitec's position in this regard to the point of understanding, for pursuing my problem and to have helped with a solution.
I am therefore now again very happy with Capitec and looking forward to a better future in this regard.
Kind regards.
Thank you Meesha Vanmari, for getting back to me, for explaning Capitec's position in this regard to the point of understanding, for pursuing my problem and to have helped with a solution.
I am therefore now again very happy with Capitec and looking forward to a better future in this regard.
Kind regards.
WL
Willem L's update09 Oct 2021, 05:14
Reviewer Update
Situation Resolved...!!!
Thank you Meesha Vanmari, for getting back to me, for explaning Capitec's position in this regard to the point of understanding, for pursuing my problem and to have helped with a solution.
I am therefore now again very happy with Capitec and looking forward to a better future in this regard.
Kind regards.
Thank you Meesha Vanmari, for getting back to me, for explaning Capitec's position in this regard to the point of understanding, for pursuing my problem and to have helped with a solution.
I am therefore now again very happy with Capitec and looking forward to a better future in this regard.
Kind regards.