JM
JJ M

1 reviews | Active since Jul 2011

19 Oct 2018, 13:30

Capitec *****s my last money out of my savings account!!!

What happened today is totally unacceptable, unprofessional and insensitive and greedy. It is pathetic!

That is why I HATE a bank forcing me to have a debit order!

Never did I have any problems with Capitec until today!

I had R350 left in my Capitec savings accounts, my only money for the weekend! But you just took/stole that money without my consent! I see it as ****** my money I had to feed my family for the weekend!

I went to the branch and they couldn't help. They said that the money was deducted to pay my Capitec loan because it is IN ARREARS!!?!!!???? What!!!! I never skipped one payment ever! It is dedicated from my Standard bank each and every month on exactly the 22 of each month as was agreed!!

It is only the 22nd on Monday!!! Why did you take money without notifying me or asking me from another account I did not give permission three days before my payment is due!!!!

This is absolutely outrageous! Unacceptable!

This is the only money I have left before I get paid!! I need this money!!!!!!!!

I was thinking of making my salary account one at Capitec and closing my Standard bank one but now I won't! I will make sure this ***** wil be all over social media! You are *******!! Taking money for no reason on a date not agreed!! You ******ed up my whole budged!

I am going to close this account!! Why do you falsely accuse me of being in arrears???? I have NEVER been in arrears on my loan account which you always deduct on the 22nd !!!!!

I need that money back today!!!!!

That was lousy of you!!! You have just ****ed all my confidence in Capitec and This is very unprofessional and in asked for!!!

Give my money back NOW!!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Oct 2018, 15:52
Official
I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank
JM
JJ M's update23 Oct 2018, 13:43
Reviewer Update
No feedback. The day after they stole R350 from my savings account without asking permission or informing me of taking money from a different account than agreed, on Saturday the 20th October, they deducted from the correct account (my Standard bank current account - the agreed account) the full payment amount. (Also before the agreed debit order date of the 22nd of each month which was Monday). Luckily my salary was already in by then. The R350 that was unauthorized and ****** from my Capitec savings account is still missing and their is no sign of that, it is not paid back to my Capitec account. Why do they take money from my Capitec savings on the 19th , three days before my pay date????? And then the next day the full amount from the authorised account???? I will not be able to trust Capitec again. This is *****.