Capitec *****s money⁸

So i made a cash deposit into my bank account and the ATM shut down swallowed my card and money. I phoned capitec and the guy told me he will block the card and I must pay for a new card, really it was CAPITEC's fault. So anyway i put up a fight and they told me i do not have to pay. When i got my new card i logged into my bank account an the new card costs was deducted from my account. This is unexeptable. Capitec are ***** and steels from people. I am a new client and very dissapointed. If i had known i would have chosen a different bank