IE
Ian E

1 reviews | Active since Nov 2018

06 Nov 2018, 11:03

Capitec *****s money for UNIPIN TOKEN . R300 ..UNIPIN loaded R30 2nd review

Capitec: UNIPIN voucher bought on SUNDAY 4 NOVEMBER for R300 on capitec banking app. UNIPIN only loaded 10 UNITS. Apparently UNIPIN has contacted capitec in this regard because CAPITEC took R300 off my account but only gave UNIPIN R30? Thats why I Got a token for 10 UNITS?? After a finger pointing from unipin to capitec and capitec to UNIPIN Today I was informed VIA Hellopeter from UNIPIN Apparently only R30 was deducted off my capitec and not R300 . UP TO DATE MY R270 has not been refunded by CAPITEC into my account? WHERE IS MY money then? CAPITEC has not contacted me THIS After i personally went to the bank Monday morning asking them what was going on? They DENIED they Took R30 and showed me on the SCREEN they TOOK R300 for my unipin token? AND now they are lying and telling UNIPIN they only took R30? PLEASE tell me when were you going to inform me about this? And when am I getting my money back that you took? R300 for 10 UNITS of POWER from unipin?? I loaded R30 on my electricity box not R300's electricity?

This is DAY 2?? STILL waiting for capitec to call me?? I would like a REFUND on PETROL waisted driving up and DOWN after capitec after they **** to my face monday morning and I would like you to imburse me for waisting my time*

Waiting for your management to contact me?

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Nov 2018, 14:06
Official
 
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank