CAPITEC *****S FROM THE POOR!!!

I recently wrote a review regarding capitec services and their response was that they would call me back regarding my complaint i am yet still waiting for their call back.

I found out that the recipient whom i mistakenly transferred money into their account is actually above 80 years of age. Capitec is still refusing to transfer my money back because they are still standing with an excuse that they need permission from the recipient to transfer back my money. Now capitec thinks we are stupid the recipient probably doesn't know that they have money in their account. We've tried multiple times to call but she/he is not picking. This person is old they probably have even forgotten that they have a phone. Capitec is a **** they've probably ****** that money from that account and now they are making excuses. I checked my case on their chatta bot on whatsapp and my case is still pending its been a week now!!!