ZB
Zukisa B
1 reviews | Active since Mar 2010
19 Dec 2021, 06:58
Capitec *****s from clients
Lately I have been hearing a lot of complaints about Capitec grabbing money from clients as soon as a deposit is made. So many people are unhappy and leaving the phara bank. Of course I did not understand until yesterday I got some money transferred into my account and when I needed to send cash to someone else and found it short. Lo and behold, this morning I find a further debit from my account. What is it that I am paying for? What level of **************** has Capitec escalated to?
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Replies (3)Capitec Bank's replyOfficial
19 Dec 2021, 08:10Good day Zukisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Dec 2021, 08:10
Official
Good day Zukisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZB
Zukisa B's updateReviewer Update
21 Dec 2021, 08:08On Sunday, the 19th, Capitec promised to have me called by one of their own within one business day. Yesterday came and went. In the interim of the pending call, Capitec has not stopped *****ing from me whether there is a transaction or not. When sharing this horrible act in social media groups, I am not alone. Some have had money disappearing and promised invrstigatipns that bear no fruit. I refuse to partake in this ******** activity. To add insult to injury, Capitec lies about someone calling me. Lying to a client is absolute bullyism and a sign of gross disrespect which I take unkindly to, I matter significantly in their business. Their MD, banking ombudsman, banking association, shareholders deserve to know about this.
ZB
Zukisa B's update21 Dec 2021, 08:08
Reviewer Update
On Sunday, the 19th, Capitec promised to have me called by one of their own within one business day. Yesterday came and went. In the interim of the pending call, Capitec has not stopped *****ing from me whether there is a transaction or not. When sharing this horrible act in social media groups, I am not alone. Some have had money disappearing and promised invrstigatipns that bear no fruit. I refuse to partake in this ******** activity. To add insult to injury, Capitec lies about someone calling me. Lying to a client is absolute bullyism and a sign of gross disrespect which I take unkindly to, I matter significantly in their business. Their MD, banking ombudsman, banking association, shareholders deserve to know about this.
Capitec Bank's replyOfficial
21 Feb 2022, 12:44Hi Zukisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 12:44
Official
Hi Zukisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
