Capitec *****s from clients

Capitec bank ***** money from clients, around June/July I've been buying airtime online and experienced very serious problems with my money and capitec. Then I went to complain and promised to return it but it never happened. Now lately they deduct money from my account, whether I receive or spend. Today 07 October I bought airtime and didn't receive it again, and I want all the money back to my account. Everybody was badly affected by the harsh covid19 period and I don't expect them to be *****ing from clients.