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Theodore T

1 reviews | Active since Nov 2014

17 May 2018, 06:09

Capitec *****ing my money

I bought airtime using the app but never received the airtime, i called customer care and was told to wait for 24hrs for me to call and find out what happened and i need airtime asap. Now i want to buy airtime cash but they are refusing to give me my money to buy airtime with a reliable bank FNB.

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Replies (1)
Capitec Bank
Capitec Bank's reply17 May 2018, 11:26
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank