EH
Evan H
1 reviews | Active since Sept 2018
28 Jun 2022, 12:00
Capitec *****ing money
I deposited money into my personal bank account on Saturday at Clearwater mall. In the middle of the transaction the atm reset. No money in my account yet still in ATM. KAYLA AND THE BRANCH MANAGER SAID 15 MINUTE'S HOWEVER ITS NOW 4 DAYS AND STILL NOTHING! Now I'm being told 14 days! I have bills to pay and kids to feed!
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Replies (3)
Capitec Bank's replyOfficial
28 Jun 2022, 12:25Good day Evan
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Jun 2022, 12:25
Official
Good day Evan
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
EH
Evan H's updateReviewer Update
28 Jun 2022, 12:31'We are sorry to hear that you feel this way. Please allow some time for the investigation to be concluded. You will be contacted as soon as feedback is available'. This was your response when I asked who will pay my debtors or feed my children while you have my money!
EH
Evan H's update28 Jun 2022, 12:31
Reviewer Update
'We are sorry to hear that you feel this way. Please allow some time for the investigation to be concluded. You will be contacted as soon as feedback is available'. This was your response when I asked who will pay my debtors or feed my children while you have my money!
EH
Evan H's updateReviewer Update
07 Nov 2022, 05:17Since the above incident i have to commend Capitec for the absolute brilliant turn arround is service. Taking accountability for actions and ensuring shortcomings are addressed with customer as first priority. Well done Capitec 👏 keep it up and you will most certainly take more and more market share away from other Banks.
EH
Evan H's update07 Nov 2022, 05:17
Reviewer Update
Since the above incident i have to commend Capitec for the absolute brilliant turn arround is service. Taking accountability for actions and ensuring shortcomings are addressed with customer as first priority. Well done Capitec 👏 keep it up and you will most certainly take more and more market share away from other Banks.