CAPITEC *****ING FROM THE POOR

I was not working for the entire year, but i managed to keep my funeral policy up to date. For about 2 months I was unable to pay. But I finally got a job. And on the app I changed my debit order date from the 15th to the 3rd of the month. But I still got an SMS to say that my cover will lapse due to missing 3 payments. I called them to at least meet my halfway. All i heard from the agent is... there is nothing they can do. I also got paid short due to this COVID19 ****. But they will not meet their clients halfway. I was also told that it takes 30 days for your debit order date to changed. Nowhere was that written on the mandate I received nor was I told this, until today. My dad is 2 years shy of 70, where will get cover for him. Capitec just does not care about their clients, not their wellbeing. They just care about the money. Its not that they cant help you, its that they don't want to help you. TAKE YOUR BANKING SOMEWHERE ELSE PEOPLE. They will ***** from the dead.