Capitec *****ing from clients.

My co-worker made the transactions to his biological sister's account few months ago who is using the same bank and there was no problem.in December 2020 his sister payed him back using the same bank, but to their surprise the bank decided to hold R9000 alleging that he was paid with the ****** money therefore in order to have the funds released he must bring the affidavit detailing their ralationship when he brings the document he was told to go back and open a case and have the case number.when he ask what must he say to the police he was told that he must tell the police that he was paid with the ****** money, he refuse to make that kind of claim because he is not the one who is making those alligation is the bank. He then requested a letter or the proof from the bank that he can use when he gets to the police station the bank refuse to assist.when he request that they call the police to come to the bank they also refused.if it was him who was making a ***** they would have call the police without discussing with him. I heard this type of stories about capitec I never thought it will happen to someone close to me.a guys money was transferred using cell phone when he contacted the bank he was told that he used his cell phone to make the transaction they showed him the number on the computer it was not his number. When he requested the information about who changed his number and when and because they have the cameras he also requested the picture of that person and the name of the bank consultant who assisted him so that he can go and open a case they refused to give him that information and keep on blaming him and even refuse to call the bank manager for him. I have the iT experience I know that as the bank consultant when you log on to the system and change something it can be phone number or adress of the client the system will also capture your information as a consultant and show what you have done. Let's go back to the main story. The complainant was told that he is going to lose the money if he doesn't bring the case number. When he request to see the manager they also refuse to call the manager for him. I am concerned as I am using the same bank what if something like this happened to me I have redirect my salary to capitec and now thinking to go back to my old bank. I have done my homework this things where happened in the past when the bank started now it looks like they are going back to their old tricks *****ing from the clients. If they are the ones who are claiming that the client was paid with the ****** money, they must assist the client with the full information, records so that he can get his money back. The funny thing is they even refuse to give that information to his sister even to pay the money back to her account. At first the client was told to bring the affidavit confirmation the relationship between him and his sister when he brings it with his copy o ID and his sister's ID then they changed and said they want case number.they decided to go together to the bank still they can't get their money back. The client requested that I put his name on this post as he beleive that the bank knows what is happening and who is *****ing from the clients. He just want his money. Client's name S Mboleni. If its not the bank that is *****ing money from the clients is their consultant with their friends from outside, the bank must expose those consultants and have them arrested. But it looks like they are protecting their people.