EW
Elna W

1 reviews | Active since Feb 2017

02 Feb 2022, 14:34

Capitec *****ing Clients Money

If banking with Capitec, check your statements very carefully, Capitec take money from people's account as they please. I know of 8 other people that had the same thing happening to them.

Capitec Bank debit my account *******ly taking money for a card transaction twice. I've been struggling since 12 January 2022 to get my money back. No one at your head office know what is going on, after speaking to 3 agents myself. I eventually went to a branch and they have been told that they will investigate but have a back log so they cant provide me with a date as to when I will get my money back. Which bear the question, how many people out there have you ****** money from and how many dont even know it yet.

I want my money back!! My last ticket number is #9***.

Maybe when the media gets involved Capitec will own up and pay people back.

Your ***** department is a joke, but I guess you only interested in ***** outside of Capitec!

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Replies (2)
Capitec Bank
Capitec Bank's reply02 Feb 2022, 14:47
Official
Good day  Elna

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
EW
Elna W's update02 Feb 2022, 15:14
Reviewer Update
Please let it me someone that would know how to sort out the issue. I'm not feeling for any fairy tail story.

They can phone me during the below times

08:00 - 10:00
10:30 - 13:00
14:00 - 18:00