Capitec ***** interest from client

Based on the fact that Capitec even after the last Hellopeter complaint, are unable to sort their so called system problems, we would like to inform you that we will be escelating the problem towards the ombudsman and will also make sure that this 'problem' goes public by means of the media. We will also contact Carte Blanche as a last resort to make sure that you get exposed for the way you ***** interest from clients.

Refer to previous matter and the fact that AGAIN you tried to take loan amounts on the 22nd of this month instead of the 25th as per CONTRACTUAL agreement. Everytime you have the same excuse that it will be rectified. We have all the evidence that you even tried to take loan amounts 6 days before the agreed salart date of the 25th of each month. What is the need to have a contract in place if you do as you please. I am submitting this complaint on behalf of my wife with the intention to also refer the ombudsman that we have done everything to sort this matter without success. Your branches could not sort the matter, your customer services could not correct the 'human error' in your system. This matter will now be brought under the attention of the mentioned parties.