MM
Mahle M

1 reviews | Active since Dec 2020

04 Dec 2020, 14:17

Capitec Station Square

My heavily pregnant sister was at Capitec Station Square in Pretoria today and no preference was given to her as she could not stand for long, the line was very long. When she approached the teller at the entrance she was told she has to stand in line like everyone else it’s not their problem if she’s pregnant. The fact that no preference was given to her or any other elderly people at the station is really inconsiderate of them.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Dec 2020, 14:29
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Best regards,