Capitec Staff unwilling to work at Capitec Da****rt Branch

Capitec Bougenville - Da****rt, it feels as the staff is looking for reasons not to help a client. I have an old ID, it does still work and scans, it has been through the wash, but they say they can not help me. If I apply online they only ask for a copy of my ID via email, Capitec approved me online for a Consolidation loan, which I do not want, I just want to open an account to move my investmens over and they told me I must go to a branch. I even called the manager, Charmaine to have a look at the ID and she just shrugs.. There was no clients in the bank, everyone just standing around and doing nothing. They are unwilling to help or give an hint that they are willing to help. Very dissatisfied.