Capitec staff *****ulent stole funds and **** that funds were withdrawn

On the 24th of April money was *****ulent transferred from my account Discovery Bank into Capitec Account and this was reported within 2 minutes of the *****ulent activity and Capitec confirmed that the account is frozen and funds were not withdrawn, we now battling with Capitec to transfer back the funds into my Discovery account and they dont want to , how was it funds were withdrawn we account was frozen within 2 minutes that after been deposied , this was done by Capitec staff