Capitec staff training - management fail

I use my capitec account to hold my tenants deposit - apart from interest earned and occasional statements, no transfers of funds occur. I received an email - 2 days ago which is very similar to the **** emails I am getting purporting to be from my FNB account. I went to Rondebosch main rd Branch today to clarify the situation. I showed the young lady at the front desk , on my Cel, the email , and she pressed the download option without asking me... I immediately took the phone and rebooted it to stop the download. I was angry ! Downloading from a phishing email should be part of their training !!!!!,!! She in then gave me ticket to wait for the next assistant. He argued with me that it is not a **** and it’s from capitec. We checked my account and no transactions have been processed without my authority. I then requested the email address to forward the email , and he argued with me again ! Pointing out the phone number on my card. At this stage - I decided he was *********** and left. Complaint 1. Pressing unknown buttons on the clients Cel / tablet should always be done with consent - not just go ahead and see... Complaint 2 Arguing with the client is just wrong ! Telling the client a probable phishing **** is ok and the “pfd” file must be opened , when the consequences can be very serious is beyond my comprehension. . The FNB phishing emails I receive are very similar ! . And train your staff better.