DK
Danja K
1 reviews | Active since Feb 2017
16 Mar 2024, 10:38
Capitec staff rude and throw phone down in your ear
CAPITEC business section : please can we recall the call with the agent who dealt with my account at 10.38am today (16 March) as she was rue and dismissive and hung up the phone on me before I was done. I have a witness who heard the call. I am FED UP at the number of times I have to complain, never ind the 16 min I waited on the line to speak to someone. I want o lay a formal complaint.
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Replies (2)
Capitec Bank's replyOfficial
16 Mar 2024, 10:54Good day Danja thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply16 Mar 2024, 10:54
Official
Good day Danja thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's replyOfficial
20 Mar 2024, 16:40Hello Danja
In response your complaint, kindly refer to our telephone conversation held on 20 March 2024 / email correspondence sent to you on 20 March 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 20 March 2024 / email correspondence sent to you on 20 March 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply20 Mar 2024, 16:40
Official
Hello Danja
In response your complaint, kindly refer to our telephone conversation held on 20 March 2024 / email correspondence sent to you on 20 March 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 20 March 2024 / email correspondence sent to you on 20 March 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank