CAPITEC STAFF INCOMPETENCE

[14:17, 13/08/2024] Capitec: Good day, you're chatting with Kgoitsimang. Thank you for contacting Capitec bank. I hope you are well.

Please elaborate which query did you report that was not recorded [14:19, 13/08/2024] ❤️☺️.: I've been following up on my query since it was logged and I AM NOT SATISFIED wt the feedbac [14:20, 13/08/2024] ❤️☺️.: At 13:48 Noluthando very casually told me that ur within the turn around time - that is NOT THE KIND OF RESPONSE U GIVE UR CLLIENT [14:21, 13/08/2024] Capitec: kgoitsimang Please share incident number [14:21, 13/08/2024] ❤️☺️.: Yesterday I spoke to Luchan at 12:25 and he said he wld further escalate the matter but, according to Noluthando there are not further updates other than on 26/07 [14:22, 13/08/2024] ❤️☺️.: Capite *** [14:28, 13/08/2024] Capitec: kgoitsimang Thank you The query regarding unknown transaction is pending investigation, it may take 14-30 days to complete as there is a merchant involved and reconciliation needs to be made to check if the transaction was valid or not/

We sincerely apologize for any inconvenience caused [14:28, 13/08/2024] ❤️☺️.: I DID NOT SAY I'TS AN UNKNOWN TRANSACTION🤦🏾♀️🙆🏾♀️ [14:29, 13/08/2024] Capitec: kgoitsimang You did the transaction reported ? [14:31, 13/08/2024] ❤️☺️.: I said that the purchae was cancelled my the merchant, took screenshots of the email and transaction to the Durbanville branch, was told that the money would be back in my account withing 2 - 3 working days, which obviously DID NOT HAPPEN [14:32, 13/08/2024] ❤️☺️.: The payment was in PENDING status for approximately 3 days, during which time the consultant assured me that it can still be stopped and the money refunded to me, INSTEAD, I'M BEING GIVEN THE RUN AROUND!!! [14:35, 13/08/2024] Capitec: kgoitsimang When you report a cancelled transaction it is logged as unknown if the merchant does issue you a refund directly.

A chargeback of the transaction was logged, the merchant needs to provide reconciliation on their end and inform us if the transaction was valid or they are processing a refund. If they are processing a refund the funds deducted from your account get credited back.

The investigation still takes 14-30 days, a payment pending does not assure that it will be returned at the time reported unless the merchant issues a letter instructing the bank to release the funds. [14:37, 13/08/2024] ❤️☺️.: So I was **** to by ur consultant and how do I know that ANYONE is following up, as they ALL seem clueless when I phone, giving me the same STUPID EXCUSE ABOUT 14 - 30 working days [14:45, 13/08/2024] Capitec: kgoitsimang The consultant may have been of the opinion that the merchant drafted the letter to instructing the bank the bank to release hold on the amount when it was showing as pending as they were informed the transaction was cancelled. We sincerely apologize for the confusion.

At the moment the query is still in progress pending investigation as we wait for the merchant to provide us with the reconciliation before any feedback can be provided.

You may also reach out to the merchant to issue you a refund directly on their end.

We sincerely apologize for any inconvenience caused in regards to this matter [14:50, 13/08/2024] ❤️☺️.: I have and they referred me back to u, TRANSACTION CANCELLED, NO GOODS RECEIVED, CAPITEC INVESTIGATING FOREVER, FABRICATING EXCUSES, NO REFUND!! [14:51, 13/08/2024] ❤️☺️.: He should not be of ANY OPINION, HE SHOULD HAVE OBTAINED CER*****Y [14:53, 13/08/2024] ❤️☺️.: It's NOT ROCKET SCIENCE, t's a SIMPLE EXERCISE CALLED FOLLOW UP = FEEDBACK [14:54, 13/08/2024] ❤️☺️.: SAME AS I AM HAVING TO FOLLOW UP [14:54, 13/08/2024] ❤️☺️.: INSTEAD I WAS TOLD BY NOLUTHANDO THAT UR EXPERIENCING A BACKLOG😡😡 [14:54, 13/08/2024] Capitec: kgoitsimang We understand your frustration however the refund needs to be obtained from merchant for the cancelled transaction, for now we need to await feedback from them.

We will send you an SMS as soon as it has been completed, once again we sincerely apologize for any inconvenience caused. Is there anything else we can assist you with at the moment ? [14:56, 13/08/2024] ❤️☺️.: NO!!! I WILL TAKE THIS ENTIRE CORRESPONDENCE TO SOCIAL MEDIA FOR EVERYONE TO SEE THE KIND OF SERVICE ONE HAS TO PUT UP WITH FROM CAPITEC