CAPITEC STAFF INADEQUATELY TRAINED

My Brother (KYLE HIRALALL)decided to open a CAPITEC bank account at the Chatsworth branch. On his 1str trip he was given a Form to fill to prove that he resided with my Mum(Co - Habitation Form ). We completed the form and he took it back to the branch, including his FICA documents. He was unfortunately attended to by Chanel Govender, who told him he had to fill in a new form as the letter \E"on his form was darker thatn the other letters. Please note that there was NO Error on the form. He advised me of the occurrence as he is only 20 years old and fairly new to these practices. I advised him to go back into the bank and request a copy of the Form that was rejected and asked for the Bank Manager to contact me. The form had conveniently been mislaid. I was then called by CHANEL and she advised me that she had found another way to assist him"