Capitec staff don't share the same vision as Capitec

Item: Capitec Bank
Rating: 1
Author: mark S

Capitec northgate branch, you are retarded, doors closed before 13:00pm and smug staff member Obakeng doesn't care that your atm is broken and when asked about another atm, I'm simply told, there are no others. Another reason why I'm moving from capitec to a better bank.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

28 Oct 2019, 10:50

Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply28 Oct 2019, 10:50

Official

Capitec Bank's replyOfficial

31 Oct 2019, 10:25

Good day
We are trying to contact you to no avail. Kindly contact Complaint Management on ***regarding your complaint. ***
Kind regardsCapitec Bank

Capitec Bank's reply31 Oct 2019, 10:25

Official

Good day
We are trying to contact you to no avail. Kindly contact Complaint Management on ***regarding your complaint. ***
Kind regardsCapitec Bank