Capitec staff dont know what they do !!

Does the staff at capitec know what they doing???

I went to a branch yesterday as I needed to settle and close my credit card. I was told I must deposit the outstanding balance to my savings account and the consolations department would transfer the funds from the one account to my credit card and settle it. I’ve done that and now I’m on the phone with the 6th person who is saying the carlswald branch I went to yesterday can do this for me. The one Call center agent said they can do it. The 5th person I spoke to have a different story.

In essence no one can help me with closing this instead people are passing the buck !!!the branch says the call center agents do it and the call center is saying the branch must do it !!! Who must assist me !!!!!