Capitec SS Legal Cover Debit Order

I have emailed and called Capitec to reverse a ********** debit order on my account. I did not authorize any debit order. This ********** transaction paid today 30th October 2021 for R230 reference SS-LEGCOV. This company and contact number does not exist. The number puts me straight to voicemail, the email does not work. I am totally disappointed in Capitec. I am supposed to be able to stop the debit order I did not consent to. Why can't Capitec stop the debit order? As Capitec you must reverse the debit order on my instructions, otherwise I must close my account. It is my bank account and Capitec must listen to me otherwise I must close my account. Capitec can reverse the debit order. The system allows you to do that. I cannot allow Capitec to tell me that they can't help me. You are my bank, you need to help me!!!! I am only a student who needs every cent she can get. The bank system allows you to reverse debit orders online but this particular transaction is blocked from doing the online reversal. Why can't I just do the reversal on this transaction?

I am so disappointed. Something is not right here!!!! Money can't be taken out of my account for months and cannot be stopped, it doesn't make sense at all. I'm even thinking of changing a bank, this is not acceptable. When is Capitec going to sort out this ss legal cover thing? How can you not reverse the debit order!!!!!? Unless the bank is taking my money. What is the Capitec's complain management doing about it!? I need help!!!!!