Capitec springs mall

very disappointed in the customer service received based on skin color or simply measuring a person by looks. I was assisted by "Lineo" teller 8, at 10:20am 2025/11/30. agent was very rude and never assisted with what was requested of her. she refused to update my cellphone number, she refused to activate my internet banking stating I can do it anywhere else I can because she is busy and really cannot assist me. she had two gentleman behind her, an African man and an Indian man of descent. I got home now and my internet banking is not working and so is my card. really, this is frustrating and disappointing because i have been a client for more than a decade to receive such service. please pull the footage if possible and all else will make sense. worst service ever and i do not wish that on my worst enemy, if any. 0 for customer service and really, I would appreciate feedback. I have no idea if she was drunk or high, she kept on typing incorrect stuff on the system and she was not courteous with me as she was courteous with other's before me. "BEKA FUTHI" that's her advising me to put my finger for verification on countless times. more than 6 times. I even noted to her that she needs to be courteous and not just be grumpy and rude. she persisted. I am very disappointed. I now cannot pay for my child's fees because my internet banking is still inactive even though I specifically asked her to activate it.