Capitec Spark Atm Stole R2000 from me and NEVER Got refunded

On 27 Of august 2021 i went to the spark ATM to pull out some cash and the spark ATM usually have a limit of 2k and i pulled out twice 2k one transaction was successful the other one did not dispense. But got deducted from my account. I went to the branch and layed my compliant and filed my case. They told me in 7 days the issue should be resolved and i should get my money back and i should recieve a phone call on the incident. Two weeks has pass and no feedback was provides on the R2000 that disappeared. The call centre agent said the money might have dispense while i wasnt there but i had my brother wait at the atm fro 2 hours while i was at the branch and two police officers were also waiting to use the atm but since they saw that money did not dispense decided to go to another atm instead. a month and a half later and alot of fighting ive got a response from the complients department that they will not be able to refund me 10/11/2021 . I was furies that I just lost a R2000 From a bank that ive been banking with for the past 5 years. Tell me that i cant get my money back. As a R2000 isnt a small amount to throw away. and every month i work and my salary gets paid into my bank account And seeing that they not able to evens pay me back my R2000 I lost and flat out accusing me of losing my own money is a disgust. I work hard for my money and dont *****, My ******** record is clear of all crimes. For a bank to not refund me ive decided to move to another bank as there lack of communication and no help from the department has set me off this road. I would not recommend this bank for anyone cause they stole my money and have the nerve to tell me that they checked there accounts and the books of the atm and it says that the money did dispense .