Capitec so good and blocking and not communicate why

My account has been put on hold, no one bothered to call me and tell me this was going to happen I had to find out while doing a transaction, I then contacted Capitec bank and was told that it's because I had paid into a suspected account and I need to send an affidavit veryfing that I made the payment what is was for and if I recieved what I was paying for, I did this and submitted the documents to Capitec to which I still have not recieved any feedback.

Now we have to write affidavits on why we are doing transactions and what transactions are for. This is such an inconvenience and a waste of time.