Capitec so Dissapointing

I went to capitec 3 times to sort out and update my funeral policy and it was not sorted 3 different types of premiums to pay in 1 policy was not sure what was the problem and they end up saying policy department is offline then i try their agents on whatsapp 5 agents couldnt do it keep getting errors and they just dissapear on the app and a new agent will restart again after hours talking to anpther agent how possible i have to pay different premiums on 1 policy Capotec is dissapointing