Capitec slow service
I was retrenched 3 months ago, and immediately notified Capitec and sent all the documents as requested. To my knowledge, my loans included insureance from Capitec in case of retrenchment and I assumed the process of sending the documnets would assist with that. Instead, I keep getting calls asking about missed payment and this morning whoever called me asking “do you have any funds available”. Like, you don’t ask that to someone who lost their job.
Anyway, I need Capitec to start whatever the process is by looking at the documents I sent ONE MONTH ago.
Please also DO NOT call the landline number. Email or use my cell.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
26 Apr 2023, 13:02Good day Heedy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Apr 2023, 13:02
Official
Good day Heedy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
02 May 2023, 08:41Seriously HOW MANY EMAILS DO I HAVE TO SEND FOR SOMEONE TO SORT THIS OUT??? I have notified you and sent you the relevant documents months ago and yet here I am getting these sms’s because NO ONE IS HELPING ME BESIDES TELLING ME “we’ll follow up”. SINCE MARCH??????
And I told you STOP CALLING the landline number you are bothering my mother, either call my cell number or better yet, email me and tell me it’s been resolved.
This is extremely unfair, I notified you in March about being retrenched it is now May. You’re probably gonna use this as an excuse to say why insurance isn’t covered
And I told you STOP CALLING the landline number you are bothering my mother, either call my cell number or better yet, email me and tell me it’s been resolved.
This is extremely unfair, I notified you in March about being retrenched it is now May. You’re probably gonna use this as an excuse to say why insurance isn’t covered
's update02 May 2023, 08:41
Reviewer Update
Seriously HOW MANY EMAILS DO I HAVE TO SEND FOR SOMEONE TO SORT THIS OUT??? I have notified you and sent you the relevant documents months ago and yet here I am getting these sms’s because NO ONE IS HELPING ME BESIDES TELLING ME “we’ll follow up”. SINCE MARCH??????
And I told you STOP CALLING the landline number you are bothering my mother, either call my cell number or better yet, email me and tell me it’s been resolved.
This is extremely unfair, I notified you in March about being retrenched it is now May. You’re probably gonna use this as an excuse to say why insurance isn’t covered
And I told you STOP CALLING the landline number you are bothering my mother, either call my cell number or better yet, email me and tell me it’s been resolved.
This is extremely unfair, I notified you in March about being retrenched it is now May. You’re probably gonna use this as an excuse to say why insurance isn’t covered