Capitec slipping down like all other banks in South Africa

I tried to speak with the client helpline at ***. a woman called Lezaan or elzaan could not hear me after numerous calls although all the other departments could hear me, the time of the call was 20h22 on 07/11/22. could she not get a phone or device that works? Capitec Bank is surely slipping. I was their biggest fan and advised all my contacts to join Capitec but it is becoming like all other banks and the ANC government. my experience is based on bad experiences over the last 6 months or so, also the Mercantile bank.