Capitec slack on handling ***** case

On 21/6/2019 I reported ********** transactions that occurred on my account on that day. After some investigation, one of them remain, which seems to be a problem in the bank systems: an online purchase was done on my account, although the account has a zero limit on such purchases, i.e., such purchases should not be allowed by the system. I have been waiting for response from the bank on this transaction, and reversal of the amount that was debited. Yesterday, the contact person promised to call me back the end of day to let me know the outcome. I did not receive a call. Unfortunately, I have to make other customers aware of this slack on the part of the bank in handling a ***** case. If this matter is not sorted out in a reasonable time period, I will proceed to complain to the Banking Ombudsman.