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Brenda L
1 reviews | Active since Dec 2017
22 Jul 2024, 20:10
CAPITEC = SIMPLE SECURITY AND RED TAPE
I cannot even use my own money, due to facial recognition (that I didn't request, or authorize) They use home affair's Fotos to try and do the recognition....and it does not work...do they know how much weight I have put on since that pic was taken.... This is unacceptable!!! The call center and WhatsApp does not help...
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Replies (2)
Capitec Bank's replyOfficial
23 Jul 2024, 07:15Hi Brenda, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at ***? We'd appreciate the opportunity to assist you further.
Capitec Bank's reply23 Jul 2024, 07:15
Official
Hi Brenda, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at ***? We'd appreciate the opportunity to assist you further.
Capitec Bank's replyOfficial
23 Jul 2024, 07:16Good day Brenda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply23 Jul 2024, 07:16
Official
Good day Brenda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank