Capitec Sim Swap ****

Good day,

I would like to lodge a complaint with Capitec. On the 26th of January I was approached by a woman who was carrying a child and she told me that she forgot her card. I was at the queue because I wanted to withdraw money. So I agreed she transferred the money and I withdrew it for her and then I gave it to her. On the 2nd of February I went to the Capitec branch to register for the app, everything went well and later in the afternoon when I tried to withdraw money my card declined.

I called Capitec on the 03rd of February and they told me that it was because my card has been replaced. I went to Capitec that same afternoon when I knocked off from work (Bara mall) they told me that my account was involved in ********** activities and I explained what happened. They said I must bring my payslip, I did that and they called Forensic. They responded by saying that they do not see my salary. I even told the lady Jabulile at Bara that I also won from Hollywood bets and they said I will not get any money from my account.

Today I received an SMS of the money being deducted from my account, I called in and the said that they deducted the money so that they can pay the person that was ****med. Capitec never sent out a notification email to their clients notifying us of the ongoing ****. They are telling me that I need to go to the police station and draft an affidavit. I know exactly that the affidavit will not help me, they will still turn me away with no assistance. I am also a victim because I did not know about this. Surely the cameras by the ATM would see this woman; she just stood next to me and I gave her the money. The ATM was at Johanesburg Pritchard Street, I need my money, I wouldn’t be following up like this if I was also part and parcel of this. Today i followed up with Capitec and they re-opened my account. But they are refusing to pay back my R2300 that they transferred from my account saying that they paid back the person that was ****med. No proper investigation was done by their forensic team. What if this woman was working with the account holder to **** me. Capitec took money from my account within a week. I want my money back and i need your feedback written in black and white so that that i can escalate it to ombudsman.