Capitec shows no intetest to aid ***** prevention in my experience

2 years ago in 2018 I was de*****ed of R33k through a Capitec Bank account which was not FICA'd (how is that even permissable by SA law, I don't know) - I was plainly told the account's FICA status when I phoned the bank the next day to find out whether they had details on file.

Today I was sent from pillar to post on Capitec's call centre about 8 times for over 10 minutes trying to proactively get a FICA status - nothing more, just a yes or no (no information on the account was requested). You'd think they can at least do that, considering it could help prevent ***** and the shady reputation around their accounts used for this purpose.

I don't bank with them and today just confirmed why.