Capitec should stop treating us like just a number

I went to the branch to reverse a debit order that I felt I didn't want anymore...ok the service was ok because the last explained that because the debit happened 40 says ago it will take four days for my money to n in my account ...I went went the branch in Monday last week 13_11_2017 on Friday when I saw that my money is not in my account I called the call center which was not helpful I'm still wondering why capitec has a call center ...they told me i should go back to te branch to query....like I wasted my time going to the branch and calling ...so I should waste more time and go back to them to follow up ....capitec is not a bank and should definitely close down...how Is it that they dobt follow up with tjer clients. .it's a week later I still haven't received money that I reversed last week ?no come on ....I shouldn't have trusted capitec ...service is poor and they don't care about to her clients ....I want that money today so that when I leave that useless bank I will leave with nothing they owe me ....I'm done with these people it's not the first time in experiencing such trauma....if it's not the bank that offline the internet banking is off ..no wonder people are leaving and going to other banks ...this is bul**** ...capitec i want my R288 back ...by the end of today...that R288 Is showing in disputed debit orders but why didnt I get it ?are you trying to reap me off