Capitec should remove logo bank better, live better if they cannot adhere to it! simplify banking? how? with atrocious service!

I have been banking with Capitec for many years now and have a fairly new credit card with them, 2 months old to be precise. I received an sms stating that my debit order will go off on the 25th of September, whilst my salary deduction date is on the 27th of every month. When i called to confirm the deduction date with a consultant named Laken on the 03 SEPT 7.55am she assured me that this is not the case as my salary date and deduction date is on the 27th. Thereafter i was debited on the 25th sept and after calling in explaining that i had to borrow money from a loan shark as i needed to pay for my son's school transport that morning of the 25th as per the transport lady and my agreement, capitec consultant did not care! I asked for them to investigate and get back to me with the reimbur*****t of the interest paid to the loan shark as i would not have to pay this should i have received the correct information from the consultant. I was then assured that someone will call be back, and yes, Mpho called me yesterday stating that a conclusion was made that they cannot change my deduction date!!! I mean , that was not my complaint in the first place, i did not wait for 14 days to receive the most ridiculous reply from an illiterate consultant who does not have product knowledge of what i was asking her. I clearly then asked her to get a manager to call me today providing me with proper solution and feedback, and yes, you have guessed correctly, that did not happen!!!! I spoke to Angie from the complaints department on the 28 sept ,Veronique-complaints department-28 sept 10.25am -stating that she will send to a manager and that they will call back- that did not happen! I spoke to Nheo on the 6th oct-2pm-ref ***0- she did nothing about my issue and concern, thereafter on the 9th oct-another lady ..around 2pm. These are all the calls that i made. Lucinda called me @12.40 12oct mon from collection, i advised that resolution needs to be done today and that's when Mpho called 12th oct 5.22pm-providing me with utter nonsense. Call recordings were clearly not listened to , consultant was not trained for her poor product knowledge and misinformation to client. Clearly Capitec does not adhere to their motto. Im still waiting for feedback and resolution. This is just a mere act of laziness and inefficiency that capitec higher management is encouraging and promoting!!! why is management not calling me after numerous requests??? when will my request be resolved and when will i be compensated for my loss? This pathetic service needs to end now!!!!! im actually disgusted by the fact that a bank like capitec does not have quality assurance of calls and management that does not care about loyal clients!!! will capitec take my very last money from my account every month before my salary date?