Capitec should not operate in the banking sector

its been over 2 weeks of trying to get help from capitec to no success. the incompetence of their staff and unprofessionalism in conducting themselves over their WhatsApp chat platform is atrocious. They went and froze my account without any valid reasons as to why or what they suspect and have been giving me the run around ever since. I then proceeded to the branch in florida at the spar Shopping centre where i was assisted by fuminah and she advised that my money was supposed to be available to me by friday or latest today this morning i went on the chat portal and they asked me the same questions did you submit the legal documents requested i did that already and they have been asking me the same questions over and over but they dont help me .They scream in their chats they are not eager to help at all and still i have no money in my account and i am a single mother and it does not concern them because their job is just to do as they please. They have no sense of the word customer service and their clients needs are not put first.