GS
Graham S
1 reviews | Active since Feb 2019
26 Jun 2024, 12:57
Capitec should just close their WhatsApp Channel - USELESS
TRY getting any help on Capitec WhatsApp! F'ing impossible!! The stupid system can't answer ANYTHING...will just tell you it is there to assist and it is still learning! What a load of BULL***. CAPITEC IS REALLY GOING DOWN THE DRAIN WITH SERVICE...MAYBE THE CEO'S SALARY AND BONUSES ARE TOO BIG....SO HE DOESN'T ACTUALLY CARE ANYMORE ABOUT THE COMPANY?>????????????????????? now watch their reply...the usual **** they always REPLY WITH immediately post after a complaint...then NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (2)
Capitec Bank's replyOfficial
26 Jun 2024, 14:12Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply26 Jun 2024, 14:12
Official
Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
GS
Graham S's updateReviewer Update
28 Jun 2024, 19:02CAPITEC IS SO USELESS!! if it isn't (1) the app that CONSTANTLY goes down at - especially month-end (PROBABLY DON'T WANNA INVEST DECENT MONEY TO MAKE SURE THEIR TECHNOLOGY WORKS properly)...(2) SMALL amounts of money simply 'vanish'/ gets deducted from your (my) account (without anything showing on a statement where the R1/R1.5/R2 etc went to/ what a 'charge' was for - in this regard...I would urge ALL Capitec clients to check your balance before going to bed (and take a screenshot); and check in the morning again - DON'T BE SURPRISED if a rand or two or three is mysteriously deducted....with NOTHING reflecting on your statement iro of the deduction -This is one of the oldest 'heist tricks'...take SMALL/TINY amounts off all the accounts...and nobody will notice....WELL I DID NOTICE..and queried it...the STUPID story I got from Capitec!! (3) If you play Lotto on your Capitec app....MAKE SURE YOU CHECK YOUR TICKETS AND WHETHER THEY HAVE PAID THE WINNINGS INTO YOUR ACCOUNT!! I have just had the situation where I won just R19.60 on daily lotto...almost a week later...still not credited to my account! I have emailed a query; and as usual, you get their USUAL B******T reply as on this site...they will get back to you within 24/ 48 hours/ they will contact you!!) Guess what - OFF COURSE NOTHING FURTHER HAPPENS! (4) They always tell you to use their WhatsApp line for quicker service....GUESS WHAT...all the stupid chatbot can tell you; is to select from the main menu...WHICH HAS HARDLY ANY OPTION YOU CAN SELECT FROM/ NOTHING TO DO WITH WHAT YOU ARE TRYING TO QUERY!! ASK A QUESTION - THE STUPID CHATBOT AGAIN SENDS YOU THE 'MAIN MENU. (5) Try find a Capitec Autobank that doesn't have a que of 20/30/40 people in it (especially month-end)...and then out of 2/3/4...you lucky iF ONE is working. The probable reason there are so few Capitec Autobanks around - they prefer taking your money on service fees; but will NOT roll out loads more machines...like other banks have anD you don't have to stand in such long ques. I urge all of you - BAND TOGETHER IN A 'CLASS-ACTION' AGAINST CAPITEC...AND FORCE THEM TO START DELIVERING SERVICE!!/ OR CLOSE YOUR ACCOUNTS EN-MASS. I don't think I am allowed to post my email address here, but if anyone has a suggestion on how we can all connect...LETS TAKE THEM ON!! (I think one ONLY needs to look on this site at the number/ volumes of complaints; to realize HOW SERIOUS this problem is with Capitec....
GS
Graham S's update28 Jun 2024, 19:02
Reviewer Update
CAPITEC IS SO USELESS!! if it isn't (1) the app that CONSTANTLY goes down at - especially month-end (PROBABLY DON'T WANNA INVEST DECENT MONEY TO MAKE SURE THEIR TECHNOLOGY WORKS properly)...(2) SMALL amounts of money simply 'vanish'/ gets deducted from your (my) account (without anything showing on a statement where the R1/R1.5/R2 etc went to/ what a 'charge' was for - in this regard...I would urge ALL Capitec clients to check your balance before going to bed (and take a screenshot); and check in the morning again - DON'T BE SURPRISED if a rand or two or three is mysteriously deducted....with NOTHING reflecting on your statement iro of the deduction -This is one of the oldest 'heist tricks'...take SMALL/TINY amounts off all the accounts...and nobody will notice....WELL I DID NOTICE..and queried it...the STUPID story I got from Capitec!! (3) If you play Lotto on your Capitec app....MAKE SURE YOU CHECK YOUR TICKETS AND WHETHER THEY HAVE PAID THE WINNINGS INTO YOUR ACCOUNT!! I have just had the situation where I won just R19.60 on daily lotto...almost a week later...still not credited to my account! I have emailed a query; and as usual, you get their USUAL B******T reply as on this site...they will get back to you within 24/ 48 hours/ they will contact you!!) Guess what - OFF COURSE NOTHING FURTHER HAPPENS! (4) They always tell you to use their WhatsApp line for quicker service....GUESS WHAT...all the stupid chatbot can tell you; is to select from the main menu...WHICH HAS HARDLY ANY OPTION YOU CAN SELECT FROM/ NOTHING TO DO WITH WHAT YOU ARE TRYING TO QUERY!! ASK A QUESTION - THE STUPID CHATBOT AGAIN SENDS YOU THE 'MAIN MENU. (5) Try find a Capitec Autobank that doesn't have a que of 20/30/40 people in it (especially month-end)...and then out of 2/3/4...you lucky iF ONE is working. The probable reason there are so few Capitec Autobanks around - they prefer taking your money on service fees; but will NOT roll out loads more machines...like other banks have anD you don't have to stand in such long ques. I urge all of you - BAND TOGETHER IN A 'CLASS-ACTION' AGAINST CAPITEC...AND FORCE THEM TO START DELIVERING SERVICE!!/ OR CLOSE YOUR ACCOUNTS EN-MASS. I don't think I am allowed to post my email address here, but if anyone has a suggestion on how we can all connect...LETS TAKE THEM ON!! (I think one ONLY needs to look on this site at the number/ volumes of complaints; to realize HOW SERIOUS this problem is with Capitec....