Capitec should have remained mercantile.

Currently very unhappy with them. I have to jump through hoops and swim through sludge just to order a freaking bank card. You call relationship banking and I get told they have ordered the card. 2 weeks later no card. I call again I get told to phone the courier company because they can't see if the card was ordered or not. The courier company the phone never gets answered. I phone capitec again just to order a new one and I hold forever and a day for a relationship banker. Oh yes of course when they created the app they forgot that not everyone uses and ID, therefore I can not order a card via the online banking.