CAPITEC SHOULD BE CANCELLED

I was depositing money on Saturday at the ATM and the ATM shutdown on me and went out of service and the money is stuck in the ATM. I called IMMEDIATELY on the spot and spoke to 3 different agent that did not help and kept hanging up on me. I was only helped by the 4th agent (Hloni)and he gave me the ref no and said 24-48hours for this to be resolved.

On Monday I called again because they still did not give me any feedback and they said there is still no feedback and i must give them 24 hours AGAIN. I called again today and the agent said there is still no feedback and i requested to speak to a manager and she put me on hold for close to an hour until the line cut.

so they trying to tell me that no one has attended to the ATM since Saturday ? They keep telling me that there is still no feedback till date and one agent even said there is no time frame. I tried to reach out via WhatsApp too and Carlton also told me the same thing that there is no feedback. I mean its been 4 days now.

I NEED MY CASH ASAP. They would rather cancel this ATM deposit and we go back to the old way of depositing. This is annoying!!!!!!!!!!!!!!