Capitec shocking Call centre

I just used my banking app and it had the message Access suspended..

So I called , the call centre..She tried to send some verification message to my App which didn't come through so she went on to ask me 5 security questions that I had no issue answering as I've done with many other institutions before..many.. This was the first time with Capitec.

I answered the questions comfortably..but then I was that I failed..

Admittedly , the first question was of a nature I have not ever heard before in this scenario.

How much did you pay towards your Absa card in May.. My answer was 1500....

She asked the other questions which was in line with what I've been asked before with other banks .

So at the end, she says that I've failed but she cannot tell me on which question.

Whats worrying is that the last question relates to me owning a property in some hell and gone place.., to which I rep**** No ..

Now that I've failed , is there a chance that I got 4/5 right and the property question wrong.

And because your technology has failed..by failing to send me the verification via the app, I must be subjected to this.

You should at least inform me that my app is suspended because I just made a POS payment an hour ago. .so how was my access suspended.

Move up and look at your competitors....I've never had to deal with this unprofessionalism in the Banking sector before ..

Jason