1 reviews | Active since Feb 2016

12 Aug 2016, 11:04

Capitec shines again!!

<p>After waiting in the queue at ABSA for 35 mins(and there was only 5 people in front of me) I got told they could not change my account details to my married name. I required a letter from my husband,stating that I live with him, even though the property we stay in is registered in my name!!CAPITEC changed my account details within 4 mins. I was literally in and out of the Greenstone branch in 7 mins. And its not like they were empty, every consultant(and yes all of the stations were manned!)was busy helping a client. I LOVE Capitec. As always they were very efficient and superfast!!! Thank you for making banking a pleasure! And a great thank you to Nitesh at Greenstone mall</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Aug 2016, 08:18
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to the branch, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank

Best regards,