Capitec Shameful and disgusting

My husband has an ordinary savings account with Capitec Bank which he has had for a long time. Without any notification Capitec put a hold on his account stating there is some sort of court order on his account. We came into the Greenstone Branch. Absolutely no one can assist or tell us anything. Up to now we've been very happy with Capitec. Not any longer. The service is disgusting and ********. I also intend closing my account.