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Patrick M
1 reviews | Active since Dec 2013
01 Aug 2023, 19:00
Capitec services yet again poor service
Yet again I am left fuming in bad credit when I have stressed out on a number.ber of occasions to capitec services that I meet to pay my accounts Again treated with contempt and with total disregard for my situation Capitec forex division Thandie mbobosi Who has been sent updated declaration forms since July 27th july with me emphasizing my importance to advise to her about how they must please acknowledge if the forms are correct I have emailed a few times yet I am being ghosted and I'm the one dealing with angry emails from my debtors I have had no reply since the 27th it is now the 1st This is such disgraceful contempt for a capitec customer and I am so ****** tired of fighting and struggling with this bank and its services All I want to do is pay my dam bills
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
01 Aug 2023, 19:11Good day Patrick
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Aug 2023, 19:11
Official
Good day Patrick
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Patrick M's updateReviewer Update
01 Aug 2023, 22:22And every time I wait longer and longer
This is not right and dam right unfair
You say investigate yet I’m the one who’s left here to suffer the consequences
This needs to be escalated and treated with utmost urgency
I am getting so fed up
All I asked was to confirm my documents were correct and asking if I can now carry on paying into my account so I can pay my accounts
I am angry
This is not right and dam right unfair
You say investigate yet I’m the one who’s left here to suffer the consequences
This needs to be escalated and treated with utmost urgency
I am getting so fed up
All I asked was to confirm my documents were correct and asking if I can now carry on paying into my account so I can pay my accounts
I am angry
PM
Patrick M's update01 Aug 2023, 22:22
Reviewer Update
And every time I wait longer and longer
This is not right and dam right unfair
You say investigate yet I’m the one who’s left here to suffer the consequences
This needs to be escalated and treated with utmost urgency
I am getting so fed up
All I asked was to confirm my documents were correct and asking if I can now carry on paying into my account so I can pay my accounts
I am angry
This is not right and dam right unfair
You say investigate yet I’m the one who’s left here to suffer the consequences
This needs to be escalated and treated with utmost urgency
I am getting so fed up
All I asked was to confirm my documents were correct and asking if I can now carry on paying into my account so I can pay my accounts
I am angry
PM
Patrick M's updateReviewer Update
03 Aug 2023, 20:11My frustration boils ,7 days and counting
Capitec services client unfriendly and bad
Capitec forex has prevented me from paying my accounts
Capitec have said they will deal with it
Yet here I am a week into the new month
No comeback
The audacity of the capitec forex department who has not yet confirmed wether or not my declaration dockets are now correct
Not even an email sent directly to herself responded to
Now I am the one with bad credit due to the lack of response
It’s a disgusting slap in the face to a Capitec customer
Another email sent requesting urgent confirmation
Yet nothing
I believe this is a deliberate act
To keep someone waiting for 7 days with no fees back is unprofessional and abhorrent
If I get court requests because of this I shall gladly get capitec in court and show I’ve been treated with contempt and denied the ability to pay my accounts
The papers shall be interested as well
Capitec services client unfriendly and bad
Capitec forex has prevented me from paying my accounts
Capitec have said they will deal with it
Yet here I am a week into the new month
No comeback
The audacity of the capitec forex department who has not yet confirmed wether or not my declaration dockets are now correct
Not even an email sent directly to herself responded to
Now I am the one with bad credit due to the lack of response
It’s a disgusting slap in the face to a Capitec customer
Another email sent requesting urgent confirmation
Yet nothing
I believe this is a deliberate act
To keep someone waiting for 7 days with no fees back is unprofessional and abhorrent
If I get court requests because of this I shall gladly get capitec in court and show I’ve been treated with contempt and denied the ability to pay my accounts
The papers shall be interested as well
PM
Patrick M's update03 Aug 2023, 20:11
Reviewer Update
My frustration boils ,7 days and counting
Capitec services client unfriendly and bad
Capitec forex has prevented me from paying my accounts
Capitec have said they will deal with it
Yet here I am a week into the new month
No comeback
The audacity of the capitec forex department who has not yet confirmed wether or not my declaration dockets are now correct
Not even an email sent directly to herself responded to
Now I am the one with bad credit due to the lack of response
It’s a disgusting slap in the face to a Capitec customer
Another email sent requesting urgent confirmation
Yet nothing
I believe this is a deliberate act
To keep someone waiting for 7 days with no fees back is unprofessional and abhorrent
If I get court requests because of this I shall gladly get capitec in court and show I’ve been treated with contempt and denied the ability to pay my accounts
The papers shall be interested as well
Capitec services client unfriendly and bad
Capitec forex has prevented me from paying my accounts
Capitec have said they will deal with it
Yet here I am a week into the new month
No comeback
The audacity of the capitec forex department who has not yet confirmed wether or not my declaration dockets are now correct
Not even an email sent directly to herself responded to
Now I am the one with bad credit due to the lack of response
It’s a disgusting slap in the face to a Capitec customer
Another email sent requesting urgent confirmation
Yet nothing
I believe this is a deliberate act
To keep someone waiting for 7 days with no fees back is unprofessional and abhorrent
If I get court requests because of this I shall gladly get capitec in court and show I’ve been treated with contempt and denied the ability to pay my accounts
The papers shall be interested as well
PM
Patrick M's updateReviewer Update
04 Aug 2023, 13:59So here I am frustrated and really let down by capitec services ie forex
Not only have I battled to get a situation resolved 7 days no response , can't pay Mt accounts whilst abroad
They've left me dissalusioned helpless and now with a bad credit record
And no one seems to give a stuff
Especially the capitec forex manager
Not only have I battled to get a situation resolved 7 days no response , can't pay Mt accounts whilst abroad
They've left me dissalusioned helpless and now with a bad credit record
And no one seems to give a stuff
Especially the capitec forex manager
PM
Patrick M's update04 Aug 2023, 13:59
Reviewer Update
So here I am frustrated and really let down by capitec services ie forex
Not only have I battled to get a situation resolved 7 days no response , can't pay Mt accounts whilst abroad
They've left me dissalusioned helpless and now with a bad credit record
And no one seems to give a stuff
Especially the capitec forex manager
Not only have I battled to get a situation resolved 7 days no response , can't pay Mt accounts whilst abroad
They've left me dissalusioned helpless and now with a bad credit record
And no one seems to give a stuff
Especially the capitec forex manager