DR
Darren R

1 reviews | Active since May 2014

12 Nov 2020, 18:26

Capitec services down, no communication, left stranded

I've been left stranded due to a "technical error" they're experiencing now and did not bother to tell anyone, with no ETA. Can't swipe, draw cash and can't pay for my fuel or get home. No communication and no systems for redundancy to safeguard against failure like this. Seems like they're learning from the bigger banks to not give a hoot about customers and let infrastructure go down and not bother to let anyone know. I now have to sit and wait here and be looked at like a ******** because I can't pay until they come back online at some unspecified point in the future, and it's already the evening. Thanks for nothing, fail-tec.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Nov 2020, 09:10
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction.  Kind regardsCapitec Bank

Best regards,